Web Hosting Customer Support
Web hosting customer support is something that a lot of people overlook when it comes to trying to select the company that they will use in order to host their site. The truth of the matter is that you really must find out if the company in question takes their support seriously because if they do not, then you may be making life harder for yourself than what it really needs to be.
One of the first things to look at has to be the number of ways in which they can be contacted because ideally you will want to have two or three methods rather than just a simple email. The reason for this is that there will be times where the issue that you have is not that serious and you may be quite happy to send an email and wait for a reply, but on the flip side you also need to know that you can talk to somebody immediately should a major error appear. When it comes to talking to them immediately you will often have two options with them being either a phone call, but do look out for this only operating at certain times, or more companies are now going for the live chat option instead.
What this live chat option means is that you can click on help and type to a customer support assistant and tell them what your problem is or ask any question that is on your mind and a real person will give you the answer straight away rather than waiting on a reply to your email. You may also discover that some companies now offer chat via the likes of Skype and it just adds to the feeling that they do want to hear from you should you require any kind of support from their company.
The point that was mentioned just now about phone lines opening at certain times is actually very important because ideally you will want to know that you can contact somebody even if it is in the middle of the night wherever you are. It is important to remember that you can be based in the UK, but use a hosting company based in the US, so if you wake up and there is a problem with your site you will want to use a company that offers you support even though it is the early hours of the morning wherever they are based.
Finally, it is worth just spending some time finding out from previous clients about how good the customer support is and whether or not they manage to deal with the questions and solve those problems at the first time of asking. Doing this just helps to eliminate those companies that brag about their customer service on their website when the reality is something different and you would only find this out when it is too late after having already handed over your money. Web hosting customer support is, therefore, something that you need to study before taking out any package with a web hosting company because using somebody that answers emails only within 48 hours may lead to you running into major problems when something breaks down.
Check that they offer support around the clock and that you can contact them in a number of ways and you will at least then know in advance that you can get help when required and know that your website can get back on track as soon as possible. Click here and see a cool review about SiteGround and Bluehost.